Frequently Asked Questions
Everything you need to know about your home and woodworking journey with Carbatec.
What are your standard shipping times and costs?
We offer nationwide shipping across Australia and New Zealand. Standard delivery typically takes 3-7 business days depending on your location, with shipping costs calculated at checkout based on the weight and dimensions of your order.
Do you offer a warranty on machinery and power tools?
Yes, all Carbatec machinery and power tools come with a comprehensive manufacturer's warranty. Most items include a minimum 12-month warranty, though many of our premium brands offer extended coverage.
What is your return policy for home workshop equipment?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a refund or exchange. Please note that some large machinery may be subject to a restocking fee.
Can I click and collect my order from a local store?
Absolutely. During checkout, you can select the 'Click & Collect' option to pick up your order from any of our retail showrooms. You will receive an email notification as soon as your items are ready for collection.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible payment options such as PayPal, Afterpay, and Zip Pay.
Do you provide technical support for tool assembly?
Yes, our expert team is available to assist with technical queries. We provide detailed manuals with every product, and you can contact our customer service line for step-by-step guidance on assembly and maintenance.