Returns & Exchanges

At Carbatec, we stand behind the quality of our woodworking tools and machinery, offering a straightforward return process if you are not completely satisfied with your purchase. We accept returns on most items within 30 days of delivery, provided they are in original, unused condition.

1

Initiate Your Request

Log into your Carbatec account or use our guest portal to submit a return request with your order number and reason for return.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and components are included.

3

Ship to Carbatec

Affix the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for heavy machinery.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, we will process your refund or store credit back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing